Contact Us
We’re happy to help
Have a question, found a problem, or want to suggest an improvement? Send us an email and we’ll reply as soon as we can, usually within a few business days.
This page is available in English.
What we can help with
- Support — trouble writing, editing or downloading an application as PDF or Word.
- Bug reports — something on the site isn’t working as expected.
- Feedback and ideas — a new application type, language or feature you’d like to see.
- Privacy and legal — questions about our Privacy Policy or Terms and Conditions.
- Partnerships — schools, colleges and organisations interested in working with us.
Help us help you faster
- Describe what you were trying to do and what happened instead.
- Mention your device and browser (for example, “Android phone, Chrome”).
- Add a screenshot if it helps explain the problem.
- Please don’t send ID numbers, bank details or medical records — we never need them to help.
Looking for a quick answer?
Many common questions are answered in our FAQ and application guides.